Frequently Asked Questions

What is the delivery time for my order?
When you order from Arvella Studio, the delivery time may be a little different than what you’re used to. Since our products are shipped directly from our suppliers, we can save significantly on storage and shipping costs. This allows us to offer our products at very competitive prices.
The average delivery time is 2 to 5 business days (Monday–Friday, excluding holidays).

What should I do if I haven’t received my order yet?
Due to the high demand for our products, your order may arrive a little later than expected. We appreciate your understanding. If the expected delivery time has passed and you still haven’t received your order, please email us at Info@arvellastudio.com. We will look into the issue and get back to you as soon as possible.

I want to exchange or return my order. How do I do this?
To return an item, simply contact our customer service at Info@arvellastudio.com. Please include your name, order number (e.g., #0000 from your confirmation email), and the reason for the return. We will provide you with the return address and confirm the return. Once confirmed, you can send the product back via a courier of your choice.

Are there any costs for returning items?
Returns are at the customer’s expense. The cost will depend on the courier you choose. Please check the courier’s website for detailed pricing information.

What are the conditions for returning my product(s)?
You have 14 days to return your order, starting from the day you receive the item. Returns are only accepted under the following conditions:

- The return period has not expired.

- The product is in its original packaging with all labels attached.

- The product has not been used.

Which payment methods can I use?
We accept payments via Mastercard, Visa, Paypal and American Express. If you’re unsure whether your preferred payment method is accepted, follow the steps on the payment page to view all available options.
All transactions are processed through secure and reliable payment systems, so your payment is 100% safe.

What if I haven’t received an order confirmation email?
This shouldn’t happen. Please email us with your full name and email address at Info@arvellastudio.com, and we will assist you promptly.

Can I cancel my order?
If you wish to cancel your order for any reason, email us as soon as possible at Info@arvellastudio.com. Include your name, order number (e.g., #0000 from your confirmation email), and the reason for cancellation.